can't connect to server

4 years, 6 months ago b13
Participant

Hi,

I have a issue that some of my customer get this error message “<span style=”color: #000000; font-family: arial, helvetica, san-serif; font-size: 12px; font-style: italic; line-height: 16.8px;”>can’t connect to server</span><span style=”line-height: 1.5;”>” when trying to activate my software.</span>

I have 120 customer and 3 get this issue, when I wanted to resolve this issue for one of my customer i disabled the firewall,restart the router…. but the issue still not resolved.

4 years, 5 months ago Artem
Keymaster

Hi,

Thank you for submitting your question on the forum. I’m sorry for such a long reply. Next time, in case you would receive a similar, please kindly use our contact form for faster replies.

Are they still receiving this error message?

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